RETURNING AN ITEM PURCHASED FROM CRAFTS AND WEAVES

Despite our very best efforts quality and packaging standards, if you still find anything amiss, we follow a friendly return policy. We refund for damaged products or do not match with photo/description as given on our Website. Please bear in mind that these are handcrafted products made by individual artisans which can cause slight variations. The resolution on your screen can impact the color/shade dimension too. Variations only authenticate that the products are not machine made.

In case you are still not satisfied, please get back to us through phone/email within 3 days of the receipt of the product. You will have to send an image of the product on email in case you are claiming that the product is damaged or not meeting description. Remember to mention your order number.

Once you ship the product back to us (should be in its saleable condition with the tags intact & in its original packing) the full amount will be refunded within 15 days or a replacement arranged as per your advice. The courier charges will be borne by us.

IMPORTANT CONDITIONS FOR RETURN

• The product returned shall be inspected on its receipt. Please ensure that the following conditions are fulfilled before returning the product:
• You shall inform about the return of the product to us within a period of 10 days;
• You shall not accept any open box deliveries;
• The return package shall include everything that arrived with the package when you made the purchase, including price tags, labels, original packing, freebies & accessories, invoices/warrantee cards and other documentation.

COVENANTS OF CRAFTS AND WEAVES

• Returns including all replacements/pickups are done free of cost.
• In case, the item returned is damaged or defective or not as per the listing specifications, the refund of the entire amount including Shipping charges would be processed to your account within a period of 7-10 days.
• Replacement is subject to availability of stock with the crafts and weaves. If possible, we will try to deliver the replacement while we pick-up or your drop-off the damaged/defective item. Further, in case, the Replacement is not available, the amount for the same shall be refunded back to your account.
• In cases, the replacement cannot be arranged at the earliest, we ensure the pickup at the earliest and make sure that the replacement is sent by the maker of the Product as soon as possible.
• In cases, where a pickup cannot be arranged by us due to logistics constraints in certain areas, you can ship the product through any courier agency. You will be reimbursed the shipping charges against the original receipt.
• Returns are subject to the Crafts and weaves return policy. Returns are covered by the 10 day Replacement Guarantee for all Makers on Crafts and weaves for readymade products other than made-to-order or customized goods.

SITUATIONS WHERE MAKER/SELLER WILL NOT SUPPORT RETURNS

• If return request is made outside the specified time frame i.e. after a period of 10 days;
• If anything goes missing from the package you've received including price tags, labels, original packing, freebies and accessories etc;
• If the product is damaged due to misuse;
• If the products are Custom made by the Maker on special demand by the buyer;
• If any product that has been used or its durables have been installed on your site;
• If it is found that certain products with tampered or missing parts or serial numbers;
• If it is found that you have accepted an open box delivery, no request for return would be processed.
• If it includes certain products that can't be returned due to health and hygiene matters.

CUSTOMIZED GOODS

Custom goods are products which are made to order as per your specifications and do not have a ready market. The Maker invests in inputs handpicked for your order and makes the goods available as per the demand. In such cases, it becomes inequitable to stipulate a return for replacement or exchange. However, under the Crafts and weaves terms and conditions, Makers strive to satisfy the buyer to the maximum extent possible, by making small changes or alterations to size or other specifications which are practical and possible without incurring substantial additional resources in that process. Hence, any additional costs for shipping, returns and modifications etc. shall be reimbursed by the buyer.

Our Shipping Policy

Shipping is Free for all items purchased from our site. We deliver to all countries having diplomatic relations with India. The cost mentioned on our site is the final cost. The shipping cost would be added to the price of product. There are not hidden charges.

Tracking Number

After the dispatch of the Shipment through reputed shipping companies, a tracking no. will be sent to customer via e-mail. the same can be tracked at the respective Website of shipping companies like Fedex and DHL.

Customs Clearance

It is our experience that small value low volume personal shipments rarely attract customs duties. But sometime International deliveries may attract local taxes such as customs duty. Same are not included in the price and shall be borne by the customer.